When should I add a heat pack to my order? A heat pack is useful whenever live plants are being delivered during cold periods or when overnight frost is likely. It maintains the temperature inside the box throughout transit, helping plants arrive undamaged.
Can I order multiple heat packs for a large project? Yes, multiple units can be ordered at once. For larger orders involving live plants, it is advisable to include a heat pack per shipping box to ensure every parcel is protected during delivery.
How is the heat pack packed with the plants and what is the lead time? The heat pack is packed carefully together with the plants in the same box. The lead time is five working days.
Do I need to do anything with the heat pack after delivery? No action is required after receipt. The heat pack has done its job during transit. Simply unpack the plants as normal and dispose of the heat pack along with the other packaging materials.
Is there a choice of size or type of heat pack? Only one variant is available, so no selection is needed. Add it to your order whenever you are buying live plants during a cold period.
